If your Overwatch 2 account merge is stuck in the “Pending” status, here are some easy steps you can try to resolve the issue:

1. Verify Accounts Are Linked Correctly:

For Console Players:

• Step 1: Go to the Battle.net Connections page.
• Step 2: Check if your PlayStation Network, Xbox Live, or Nintendo Switch account is linked to the correct Battle.net account. If it’s not, you need to unlink and then re-link the correct account.
• Step 3: To unlink an account, click on the “Disconnect” button next to the platform you want to unlink. After that, click “Connect” and follow the instructions to re-link your account.

For PC Players:

• Step 1: Ensure your Battle.net account is the one you’ve been using for Overwatch. You can check this by logging into your Battle.net account and confirming your game licenses and account information.

2. Wait for Merge Completion:

• Account merges can sometimes be delayed due to server load. If you see the “Pending” status, waiting 24-48 hours may resolve the issue. However, if it takes longer than that, you may want to proceed with the next steps.

3. Clear Cache and Restart Game:

For PC Players:

• Step 1: Exit the game completely.
• Step 2: Navigate to your game’s installation directory (usually C:\Program Files (x86)\Overwatch).
• Step 3: Find the “Cache” folder and delete it.
• Step 4: Restart your PC and launch Overwatch 2 again.

For Console Players:

• Step 1: Power off your console completely (not just putting it in rest mode).
• Step 2: Unplug the console for about 30 seconds to clear the cache.
• Step 3: Plug it back in and restart the console.
• Step 4: Launch Overwatch 2 and check the status of your account merge.

4. Re-link Your Accounts:

• If clearing the cache doesn’t work, unlinking and re-linking your accounts might help.
• Step 1: Go back to the Battle.net Connections page.
• Step 2: Unlink your console account by clicking the “Disconnect” button next to your platform.
• Step 3: Re-link your account by clicking the “Connect” button and following the prompts.
• Step 4: Once re-linked, restart Overwatch 2 and see if the account merge status updates.

5. Check for Updates:

• Ensure that your game is fully updated to the latest version.
• For PC: Open the Battle.net launcher and check for any pending updates for Overwatch 2. If there is an update, install it.
• For Console: Go to your console’s game library, select Overwatch 2, and check for any available updates.

6. Contact Blizzard Support:

• If none of the above steps work, you may need to reach out to Blizzard’s customer support. You can do this by:
  • Step 1: Visit the Blizzard Support page.
  • Step 2: Select “Overwatch 2” as your game.
  • Step 3: Choose the appropriate issue, such as “Account Merge Issues.”
  • Step 4: Fill out the form with your account details and a description of your issue.
• A Blizzard representative will then assist you with resolving the problem.

Reasons for Pending Account Merge

1. Verification Process:
   • The account merge process includes a verification step to confirm the ownership and link between the accounts. This step might take some time.
2. High Volume of Requests:
   • During peak times or after major updates, Blizzard’s servers may experience high traffic, causing delays in processing account merges.
3. Incomplete Information:
   • Ensure all necessary information and steps are completed. Missing details can cause delays or pending status.
4. Technical Issues:
   • Server issues, bugs, or other technical problems can sometimes result in a pending merge status.
5. Cooldown Period:
   • If you recently unlinked an account or initiated another merge, there might be a cooldown period before you can merge accounts again.

By following these steps, you can troubleshoot and potentially resolve the account merge issue, ensuring a smoother experience in Overwatch 2.